FAQ
Find answers to common questions about orders, shipping, returns, payments, and support.
Frequently Asked Questions
How long does shipping take?
Orders are dispatched within 24 hours, and standard delivery typically takes 7 to 15 business days depending on your location. You'll receive a tracking number by email once your order ships.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders over A$59.99. Orders under that amount have a flat shipping rate calculated at checkout.
How do I track my order?
Once your order ships, we email you a tracking number so you can follow your parcel right to your door.
What is your return policy?
We offer a 30-day return policy. Items must be unused and in their original condition and packaging. See our Return & Refund Policy for full details.
How do I request a refund or exchange?
Just contact our support team with your order number. Once your return is received and inspected, refunds are processed to your original payment method.
What payment methods do you accept?
We accept major credit and debit cards plus express options like PayPal, Apple Pay, and Google Pay where available. All payments are processed securely in AUD.
Still need help?
Can't find what you're looking for? Our support team is happy to help.
Fast Shipping
Dispatched within 24 hours
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30-day no-questions returns